FAQ & T&C

Thank you for choosing KJdesigns, I appreciate you have choice, and am pleased you choose KJdesigns!

When placing an order, it is taken that you have read and understood these terms and conditions, so please spend a moment to read them.

Handstamped Jewellery:

With handstamped jewellery every letter and number is individually stamped using a hammer.  As this is done by hand there will often be slight variation in depth, and position of letters/numbers. 

This is what makes each piece unique.  It is considered part of the charm and character of handstamped jewellery and not a defect.  Handstamping is very different from engraving which is a much more uniform finish.


Payment:

Payment is accepted via PAYPAL, eWay or bank deposit.  You do not have to join paypal to do this.  You can make payment using either credit or debit card.  Your order will not be made until payment is made in full.  Layby is available for up to 3 months, there is a layby agreement which must be signed before the layby is complete.  To enquire about laybys please email suz@kjdesigns.net.nz or message via the Contact Us page. 

Time:

The timeframe for completion of your order is up to 3 weeks.  Your order will usually be completed quicker than this, but if you need something for a certain date within 3 weeks, please advise the date you need it by so we are aware.  If you require your order within a week, please contact us to enquire whether this can be done.

Holiday Seasons:

During certain times of the year KJdesigns is busier than others, such as Valentines Day, Mothers Day, Fathers Day, Christmas.  This means that orders may take longer to be created.  You will be informed at the time of ordering if this is the case, and also if there is a cut - off date for orders to be received for a certain event.

Stock:

We attempt to keep stock on hand of every design, however if you are requiring something that we don't use a lot of, or a one-off piece, this may have to be ordered in, which can take 2 - 3 weeks to arrive.

Returns:

As your order has been made just for you, custom orders are non-returnable and non-refundable.  The only exception is if we have made a spelling mistake.  Please check all your spelling and dates when you send in an order.  If we have made a mistake on your order, you may return it to us and we will remake the item for you at no cost to yourself.  Any items that are faulty or break within 6 months after 'normal' use will be replaced or refunded.  No refunds for 'change of mind'.

Changes:

Please note that any changes made after purchase via website will incur a minimum $20 fee.  Changes made to a custom design (discussed via FB or email) are accepted free of charge until the design has been confirmed.  Once the design has been confirmed any change will incur a $20 fee.

Postage:

Postage is via courier.  Courier & Packaging is a flat rate of $5.20 throughout NZ.  We can post overseas, either International Mail or Courier.

KJdesigns takes no responsibility for any lost or damaged items and delays, once they have left our care.  However all items sent by courier are covered by their insurance should they be lost or damaged and a claim can be made.

Images:

All orders are photographed before posting.  Images are property of KJdesigns and can be published onto KJdesigns Facebook page at my discretion.  If we am aware that the order is a gift we will wait until after the event to post the image.  If for some reason you would prefer the image of your order not to appear on our Facebook page, please let us know.

Privacy Policy:

KJdesigns will not share your details to any other party, without your express permission.  Information collected is for the sole purpose of your order.  If you have signed up for our newsletter, you can opt out at any time.

Copyright:

All content and images on KJdesigns Facebook page is property of Susan Coram-Stanley, t/a KJdesigns, Cambridge, New Zealand.I am happy for you to tag yourself in the images on Facebook, or share them on your Facebook page, but they must retain the KJdesigns watermark as they are KJdesigns property.

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© Copyright KJdesigns Handstamped Jewellery
Cambridge, New Zealand