KJdesigns Terms & Conditions
Thank you for choosing KJdesigns! We appreciate you have a choice, and are thrilled you have chosen us!
When placing an order, it is taken that you have read and understood these terms and conditions, so please spend a moment to read them.NZBN: 9429046644442
With handstamped jewellery every letter and number is individually stamped using a hammer. As this is done by hand there will often be slight variation in depth, and position of letters/numbers. This is what makes each piece unique. It is considered part of the charm and character of handstamped jewellery and not a defect. Handstamping is very different from engraving which is a much more uniform finish.
The timeframe for completion of your order is 1 to 3 weeks. Your order will usually be completed much quicker than this, but if you are requiring it for an occassion within the 3 week period, please let us know, to ensure you will receive it in time. If you require it within a week, please contact us to confirm if this is possible.
During certain times of the year KJdesigns is busier than others, such as Valentines Day, Mothers Day, Fathers Day, & Christmas. Close off dates for certain events will be available on the website and FB page.
At KJdesigns we have most items in stock. We endeavor to keep stock numbers correct on the website, however sometimes components are used for custom orders, or as replacement. You will be advised asap if an item you have ordered is actually out of stock. Please also be aware that due to the state of the world some of our suppliers have closed or are no longer shipping to NZ so some items will be limited and not able to be restocked.
Refunds & Returns:
As your order has been made just for you, custom orders are non-returnable and non-refundable. No refunds will be given. The only exception is if we have made a spelling mistake or similar. Please check all your spelling and dates when you send in an order, if you make a mistake and we have commenced your order, it can't be 'fixed' - once it is stamped on there - it is there forever. If we make a mistake on your order, you may return it to us and we will remake the item for you at no cost to yourself. Any items that are faulty or break within 6 months after 'normal' use will be replaced or refunded. No refunds for 'change of mind'. If you change your mind within 24 hours of purchase you may cancel you order (provided it has not been started). Your payment will be refunded less a $10 administration/cancellation fee.
Please note that any changes made after purchase via website will incur a minimum $20 fee. Changes made to a custom design (discussed via FB or email) are accepted free of charge until the design has been confirmed. Once the design has been confirmed any change will incur a $20 fee.
Postage is via courier NZwide - Urban $6 and Rural $9. We offer FREE NZ shipping on purchases over $100.
All items are sent with signature required and full tracking, and you should receive an email from Parcelwings Couriers with the tracking link when your parcel is created. Parcelwings also couriers to PO Boxes, which will (obviously) not be signature required.
All orders are photographed before posting. Images are property of KJdesigns and can be published onto KJdesigns Facebook page at my discretion. If we are aware that the order is a gift we will wait until after the event to post the image. If for some reason you would prefer the image of your order not to appear on our Facebook page, please let us know.
KJdesigns will not share your details to any other party, without your express permission. Information collected is for the sole purpose of your order and is stored securely on our website. If you have signed up for our newsletter, you can opt out at any time.
Giveaways and Competitions:
Giveaways and competitions are from time to time held on our Social Media platforms, usually Facebook. The terms and Conditions for Giveaways are as follows :
- By entering you are accepting these terms and conditions
- Entry is free, no purchase is necessary
- Open to NZ residents only (unless stated otherwise)
- KJdesigns reserves the right to amend, cancel or postpone the giveaway, or these terms and conditions at any time.
- KJdesigns reserves the right to disqualify illegal, incomplete, or illegible entries.
- Winners of timeline giveaways on Facebook will be notified by comment in the giveaway and also by seperate post.
- KJdesigns decision is final and no further correspondence will be entered into.
- No prize draws, giveaways or competitions are in any way sponsored, endorsed, administrated by or associated with Facebook.
- Unless stated otherwise prizes must be claimed within 3 days, otherwise the prize may be forfeited.
- The prize cannot be exchanged for cash, and is non-transferable.
- Personal information provided will remain with KJdesigns and not passed to a 3rd party.
All content and images on KJdesigns Facebook page is property of Susan Coram, t/a KJdesigns, Cambridge, New Zealand.
We are happy for you to tag yourself in the images on Facebook, or share them on your Facebook page, but they must retain the KJdesigns watermark as they are KJdesigns property.